{"id":156,"date":"2021-12-09T10:43:06","date_gmt":"2021-12-09T10:43:06","guid":{"rendered":"https:\/\/journalio.se\/?page_id=156"},"modified":"2024-05-27T11:33:52","modified_gmt":"2024-05-27T11:33:52","slug":"support","status":"publish","type":"page","link":"https:\/\/avamonitoring.customer01.tgen.se\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>\/*! elementor - v3.5.4 - 23-01-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h2>Support<\/h2>\n<p>We\u2019re just one call away and always open for new collaborations. Do you need more information about our instruments, or technical expertise? Please contact us! We look forward to hear from you. You might also find the answer to your question below.<\/p>\n<style>\/*! elementor - v3.5.4 - 23-01-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"365\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Instruktioner.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Instruktioner.jpg 465w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Instruktioner-300x235.jpg 300w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Tips and instructions<br \/>\n<\/h2>\n<p>Get started with your measurement project quickly and safely and take advantage of all the useful functions in the AVA Monitoring System.<\/p>\n<p>\t\t\t<a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/support\/instructional-videos\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGo to instructions<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"365\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_TipsTricks.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_TipsTricks.jpg 465w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_TipsTricks-300x235.jpg 300w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Tips &amp; tricks<br \/>\n<\/h2>\n<p>As part of our constant efforts to make the AVA Monitoring System as easy to use as possible, we offer free web meetings where we go through various tips and tricks based on many years of practical measurement experience. Each live web meeting lasts around 15 minutes and gives you inspiration and ideas to maximise the benefit of the AVA Monitoring System. Here you can view previous web meetings.<\/p>\n<p>\t\t\t<a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/support\/tips-tricks\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tVidare till tips &#038; trix<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"365\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_FAQ.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_FAQ.jpg 465w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_FAQ-300x235.jpg 300w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_FAQ-15x12.jpg 15w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>FAQ<\/h2>\n<p>Here we have gathered the most frequently asked questions about our products and their functions.<\/p>\n<p>If you cannot find the answer you are looking for, you are of course always welcome to <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/kontakt\/\">contact us<\/a>.<\/p>\n<p>\t\t\t<a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/support\/faq\/\" role=\"button\"><br \/>\n\t\t\t\t\t\tGo to Faq<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"365\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Broschyrer.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Broschyrer.jpg 465w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Broschyrer-300x235.jpg 300w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Technical specifications and manuals<\/h2>\n<p>\u2022 AvaTrace M60 <a href=\"mailto:info@avamonitoring.se\">Sent on request<\/a><br \/>\u2022 <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA-Monitoring-Produktblad-M80_SV.pdf\">AvaTrace M80<\/a> (English)<br \/>\u2022 <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA-Monitoring-Produktblad-EM2030_SV.pdf\">Sonitus EM2030<\/a> (English)<br \/>\u2022 <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AvaTrace_Mobile_Network_Operator_Guide_D.pdf\">AvaTrace Mobile Operator Guide<\/a> (English)<br \/>\u2022 <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AvaTrace_Mobile_Network_Operator_List_E.pdf\">AvaTrace Mobile Operator List<\/a> (English)<br \/>\u2022 <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AvaPeak.pdf\">AvaPeak<\/a> (Swedish)<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"465\" height=\"365\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Utbildning.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Utbildning.jpg 465w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_Utbildning-300x235.jpg 300w\" sizes=\"auto, (max-width: 465px) 100vw, 465px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Utbildning<\/h2>\n<p>We offer AvaSystem basic training and AvaSystem Vibration advanced training. Are you looking for a customised training package? <a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/kontakt\/\">Contact us<\/a>\u00a0and we will help you to adapt the training to your needs.<\/p>\n<p>Our\u00a0<a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/instruktionsfilmer\/\">instructional videos<\/a>\u00a0and\u00a0<a href=\"https:\/\/avamonitoring.customer01.tgen.se\/en\/faq\/\">FAQ<\/a>\u00a0are available 24\/7 and are customised to enable you to learn as much as possible about vibration measurement and our instruments.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"350\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/Puff_Batteri_600x350.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/Puff_Batteri_600x350.jpg 600w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/Puff_Batteri_600x350-300x175.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Repairs, service and calibration<\/h2>\n<p>As a customer of AVA Monitoring, you can have your instrument repaired, serviced and calibrated. When you send in your instrument for service, you will receive a response within a few days with an estimate of costs and when the instrument will be returned to you. When your instrument is in need of calibration you receive a reminder e-mail from us. You can also find details of when it is time to calibrate on the product and in AvaNet. Contact us via <a href=\"mailto:support@avamonitoring.com\">support@avamonitoring.com<\/a> or call +46 31-760 12 20.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_KontaktaOss_Kvadrat.jpg\" alt=\"\" srcset=\"https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_KontaktaOss_Kvadrat.jpg 600w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_KontaktaOss_Kvadrat-300x300.jpg 300w, https:\/\/avamonitoring.customer01.tgen.se\/wp-content\/uploads\/2021\/12\/AVA_KontaktaOss_Kvadrat-150x150.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Contact us<br \/>\n<\/h2>\n<p>You can reach our telephone help line on +46 31-760 12 20 <br \/>on working days from 08.00-11.30 and 12.30-16.30 CET.<\/p>\n<p>You can also e-mail direct to\u00a0<a href=\"mailto:support@avamonitoring.com\">support@avamonitoring.com<\/a><\/p>\n<h3>Electronic incident management system<br \/>\n<\/h3>\n<p>Fill in the search field to submit your incident or request to our electronic incident management system at any time. You will be automatically assigned an incident number to make it easier for both parties to track and manage the incident.<\/p>\n<p><noscript>Du m\u00e5ste aktivera Javascript f\u00f6r att kunna skicka in ett \u00e4rende<\/noscript><\/p>","protected":false},"excerpt":{"rendered":"<p>Support Vi \u00e4r aldrig l\u00e4ngre bort \u00e4n ett telefonsamtal och \u00e4r alltid \u00f6ppna f\u00f6r samarbeten. Beh\u00f6ver du mer kunskap om v\u00e5ra instrument eller teknisk hj\u00e4lp p\u00e5 expertniv\u00e5? Kontakta oss! Vi ser fram emot ditt samtal. Det \u00e4r ocks\u00e5 stor chans att du hittar svaret p\u00e5 din fr\u00e5ga nedan. Anvisningar och instruktioner Kom ig\u00e5ng snabbt och [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-156","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/pages\/156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/comments?post=156"}],"version-history":[{"count":28,"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/pages\/156\/revisions"}],"predecessor-version":[{"id":1000,"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/pages\/156\/revisions\/1000"}],"wp:attachment":[{"href":"https:\/\/avamonitoring.customer01.tgen.se\/en\/wp-json\/wp\/v2\/media?parent=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}